Thank you for choosing Melano Express! We’re committed to making your shopping experience simple, seamless, and enjoyable. Here’s what you can expect after placing an order with us:

1. Order Confirmation
Once you place an order, you’ll receive a confirmation email or SMS with all the details of your purchase. This email will include:

• Your order number

• A summary of the items purchased

• The total amount paid

• Estimated delivery date

Tip: If you don’t see your confirmation email, check your spam or junk folder, or contact us for assistance.

2. Order Processing
After your order is confirmed, our team gets to work right away! We carefully pick, pack, and prepare your items for shipment. This process typically takes 1-2 business days, depending on the product and your location.

Updates: You’ll receive an email notification once your order has been dispatched from our creator's warehouse.

3. Shipping & Tracking
As soon as your order is shipped, we’ll send you a shipping confirmation email containing your tracking information. This allows you to monitor your order’s journey in real-time.

Delivery Timeframes:

• Local Orders: 2-5 business days

• International Orders: 7-14 business days

Note: Delivery times may vary during holidays or due to unforeseen circumstances.

4. Receiving Your Order
Your package will be delivered right to your doorstep! If you’re not available at the time of delivery, our shipping partner may leave a notice or attempt a redelivery.

Inspection: Please inspect your items upon delivery to ensure they match your order. If you notice any issues, contact us immediately.

5. Returns & Exchanges
We hope you’ll love your purchase, but if something isn’t quite right, we’ve got you covered. Visit our Returns & Exchanges page for detailed instructions on how to return or exchange your items.

Need Help?
Our customer support team is here to assist you every step of the way. If you have any questions or concerns about your order, feel free to contact us:

• Email:  melanoexpress@gmail.com / info@melanoexpress-shoppingsimplified.com

• Phone: +971 585528891

• Live Chat: Available on our website

Thank you for shopping with Melano Express. We’re here to simplify your online shopping experience and make it one to remember!